Retainers · Ongoing change requests · Monthly subscription
Monthly retainers for businesses that want a real operator on the other end of an email — not a ticket queue, not a salesperson, not a hand-off. Pick the tier that fits your volume and required response time.
Entry, Standard, and Concierge differ on volume and how much of Erik you get in front of every change. All three are month-to-month — no contracts, cancel any time.
Automated handling with Erik on escalation. Best for fast, low-stakes change requests.
Automation with Erik's daily-batch review before any change deploys to you. Best for businesses that want assurance + scale.
Erik personally throughout every request — no automation between you and your operator.
Business hours: Mon–Fri 9am–6pm US Eastern, US federal holidays excluded. Full SLA, refund, and breach-credit policy: see Terms.
The whole product is an email address. You write what you need. The change ships within your tier's SLA. No ticketing systems, no project-management portals.
Describe the change in plain English. Attach screenshots if it helps. No template required.
You get a reply within the tier SLA confirming the change, asking any clarifying questions, and giving an ETA.
You get a follow-up email when the change is live, with a link or summary of what changed.
Any discrete change to a system we maintain for you — copy edits, new pages, form additions, integration tweaks, content updates, small feature additions, bug fixes. If it's roughly half a day of work or less, it's one request. Bigger work is scoped separately.
Entry handles your requests fast with Erik available on escalation. Standard adds Erik's daily-batch review before any change deploys to you — slower throughput, higher assurance. Pick Standard if you want a second set of eyes on every change before it goes live; pick Entry if you want speed.
Because Concierge is "Erik personally throughout every request." Three is the realistic ceiling on how many clients one operator can handle that way without compromising the promise. When all three seats are filled, the page shows a waitlist; openings typically come up every 30–60 days.
If we miss the response SLA for your tier, you get a service credit on next month's invoice. Full breach-credit policy is in our Terms.
Yes — month-to-month, cancel any time. Cancel mid-month and you keep your remaining requests for the rest of the billing period.
No. The retainer is a capacity commitment — you're buying access to a slot on the operator's calendar, not a bank of hours. Use them or lose them each month.